In today’s complex sorting centers, systems are running under high availability requirements. Every breakdown will have a serious impact on operational performance – and may reduce service quality in a sorting centre. Efficient cost management and improvements in quality of service are the challenges to be met by the postal and airport industries in the coming years. Prperly scheduled and systematic O&M is the key to continuously successful operation. A cost-effective O&M program is necessary to ensure maximum uptime throughout the entire life cycle. The requirement: to combine well-trained personnel with excellent technology at a reasonable cost.
To achieve this strong target, restrictive project management and effective procurement – along with organizational changes and full transparency towards the customer at any time and for all maintenance related figures – are necessary. Siemens fully supports their customers in pursuing their strategy of predictive rather than reactive O&M. At the same time, Siemens ensures that the systems fulfill the prevailing requirements on performance and reliability.
Based on the information gained from production statistics and operational experience, Siemens can make proposals throughout the duration of the project as to how the performance of all machines can be enhanced and how the skills of the operators in the sorting centre can be improved. As a key feature to make O&M transparent, to track improvements and to keep a high level of performance, e.g., a Computerized Maintenance Management System can be applied.
New concepts of O&M are necessary to support new machines/system technology. Understanding the customer’s operation will include shared vision of their operations and supply chain. Siemens will apply this understanding to an O&M contract in order to provide value. O&M contracts are the best tool to provide partnership. The delivery of responsive quality service requires an investment in employees, infrastructure, call management, training and spare parts. Long-term planning and investment are best supported through such an O&M contract.
O&M operation (e.g. Resident Services / On-site Maintenance) is provided by local Siemens staff. The number of technicians depends on the shift requirements, the qualification of the operating personnel and the givenperformance requirements. Examples for O&M Operation according to customers' requirements are:
O&M Back-up Support is provided by Siemens headquarter with experienced experts who are involved from the beginning of the project provide enhanced backup support, training and services for sophisticated problems to the local technicians. Examples for O&M back-up Support according to customers' requirement are:
Capacity Plus is a service specifically dedicated to airport logistics providers (e.g. for passenger clearance), or for event managers of temporary fairs or sport events. If extra capacities are requested on a temporary basis, Siemens will provide a tailored solution within a short time: a complete, temporary airport terminal, including check-in counters, safety systems for passengers and baggage, a complete baggage handling system and all required facilities and auxiliary systems. The solution comprises: