Services for Urban Traffic
Siemens offers services in the areas of consulting, planning, maintenance and repair services, provides support during operation and training courses, and manage the quality of the installations. Our unique, competent and global service organization ensures that all required services are performed in a timely fashion.
Consulting und Engineering
Our competent and experienced employees support customers in the planning, engineering and implementation of traffic projects. Our range of consulting and engineering services covers all essential topics of traffic control technology, such as:
Planning the intersection control through to global traffic concepts for cities and conurbations,
Devising and implementing traffic management and parking space management concepts
Providing consultancy in the optimization of the installation during operation.
Maintenance and repair
Quality, availability and reliability provide the basic requirement for all traffic-related systems.
Many factors can affect the operation of this system; for example functional limitations, obsolete software versions as well the improper operation of the system or even problems such as vandalism or damages caused by accidents. Preventive maintenance provides valuable service. It avoids failures before they actually occur, while meeting the legal requirements at the same time. In doing so, we drastically diminish your liability risk and can clearly reduce the number of failures.
Take Immediate Action
Should any failure require us to intervene, our qualified specialists are quick to help - either via remote support or on site - and to initiate the required measures: be it the mounting of spare parts, the installation of new software or data recovery.
The basis for this is our on-call service in combination with a support center that assists the on-call service throughout the world. This also includes using state-of-the-art remote service technology.
Together with you, we define the
required services (service levels),
central contacts for all service inquiries,
assured response times and
night standby services to a 24/7 standby service package with a professional and rapid spare part supply.
Concept for Operations
It is often appropriate, for example for economic reasons, to leave not only the infrastructural equipment and its control, but also the operation of traffic installations up to a competent partner. Its specific resources and extensive know-how make Siemens the right partner for your operation concept.
A Strong Partner
For cities, operation concepts lead to a higher level of transparency with respect to the performance of their traffic equipment and/or street lighting. As part of these concepts, Siemens offers:
Responsibility for modernizing the devices and systems to correspond to the latest technology – at a defined and
responsibility for modernizing the devices and systems to correspond to the latest systems.
In this way, all systems correspond to the latest state of technology at defined and predictable cost.
Software support wtih ASP
Professional traffic management is based on a constantly available and failure-safe IT platform that utilizes the latest software version.
For these support activities, Siemens offers an innovative solution: Application Service Providing (ASP). Use the extensive central functions
You are provided with selected parts of the Scala traffic computer, with the center being operated by Siemens AG, in the Siemens-owned computer center. A secure Internet connection allows customers to maintain full control of their system - a system that is scalable and and can be expanded at all times.
In general, Siemens provides the center services in the form of ASP. With respect to procurement and operation, the control devices themselves as well as the communication hardware and connections in the field device remain the customer's responsibility.
Investments in increasing the energy efficiency of traffic light systems and street lighting are also an environmental imperative. This also applies in the area of traffic light and lighting systems. Modern Siemens technologies significantly improve energy efficiency.
Urgently required renewals were previously often postponed for cost reasons. However, numerous traffic light and lighting systems have long since been in need of renewal and should be replaced by energy-saving and environmentally friendly systems.
Green financing solutions play a large part when deciding on any investment in energy-efficient technology:
For energy-saving modernization, Siemens enables investments in energy efficiency, which literally finance themselves from the guaranteed energy and operating cost savings during the contract term. Energy-saving contracting does not tie up any capital.
Siemens Financial Services (SFS) provides assistance with all questions relating to financing, adapted to our individual customers’ needs. Being an international provider of financing solutions in the business-to-business area, Siemens offers:
based on our financial expertise and industrial competence. This way, we create value for our customers and improve their competitiveness.
Everything From a Single Source
Siemens can thus provide technology and financing solutions from a single source. The financing solutions range from consultancy and insurance through to equity and debt financing. Particularly in times of diminishing liquidity, financing solutions become increasingly important for Siemens customers. Financing may be the decisive factor for new investments, as is demonstrated by the examples of performance contracting or energy contracting. With its global presence, Financial Services provides worldwide support to its customers.
On Location Worldwide
In Germany alone, Financial Services assists more than 10,000 clients – including numerous medium-sized and independent companies in addition to well-known multinationals, plus community, state, and federal agencies, as well as public-sector customers.
Especially for systems such as tunnels or traffic signal installations which are relevant to safety, but also for economically viable installations such as tolling systems and pay machines, it is of essential importance to receive all required spare parts reliably and on time.
This is ensured by our efficient interfaces between ordering and logistics:
Within 30 minutes, spare parts are picked from the warehouse, packed and delivered overnight to locations (drop-off points) near the technicians’ operational base. On-call service is available 24 hours a day, 7 days a week and also enables delivery on weekends and public holidays. To shorten delivery times to all cities in the world, we have relocated our spare parts warehouse to Frankfurt (Neu-Isenburg), which is near Frankfurt Airport.
Express logistics are not only available for spare parts, but also for complete controllers, for example when, within the scope of rectifying damages caused by accidents, an installation is to be configured according to the customer’s needs and tested and dispatched within hours.
Our support center provides you with the relevant support needed for trouble-free operation.
We focus our service on those processes that guarantee quick and satisfactory solutions. The foundation:
On-call service center
Online Help Desk
Among other advances, we use modern remote service technology.
These optimized service processes offer enormous advantages to our customers:
A single central point of contact for all service inquiries
Access to our global service network with its consolidated expertise
Consistently excellent service, thanks to an extensive network
Consistently excellent service, thanks to an extensive network
You can utilize our practical training units and seminars to expand upon and extend your knowledge of traffic control systems comprehensively and for the long term. In smaller learning units, we offer beginners and experts alike the opportunity to increase their knowledge in specifically targeted areas.
In addition to the transfer of expertise on our products and systems, our traffic control technology training program provides information on the latest developments in the field of transportation.
You can choose from the following courses
General knowledge of road traffic technology
Seminars on detection, controlling devices and central systems,
A series on traffic planning and projection and on
This service is to ensure that, for example traffic light systems, as an integral part of a system, fulfill their defined tasks. If they do not work properly, this can have a substantial negative impact and lead to accidents, long waiting times, traffic jams and noise and pollutant emissions.
Here we can provide you with targeted support to the desired extent. We measure, e.g. the quality of green waves via GPS tracking and investigate accidents. Our service employees continue to document the current intersection condition on site and indicate necessary quality improvement measures such as the renewal of road markings.