Digitalization increases productivity by avoiding the extra time needed for voice data exchange, including on-hold waits. When a digital authority system is added, field personnel can digitally request authorities for review and acceptance/rejection by dispatchers. This greatly reduces dispatcher interruptions and their role in data entry. Digitalization also increases safety by eliminating voice communications and paper legibility errors and reducing dispatcher fatigue. There are robust data validation processes in place and unalterable limits specified by field personnel.

We go beyond industry standards to maintain your data. Our emergency service practice includes off-site data backup that protects information from hardware malfunctions. The dual-server architecture’s redundancy ensures that no data is lost. Since we have multiple dispatch offices, we can provide real-time emergency backup. In addition, all communications, both incoming and outgoing, are logged, recorded and can be remotely monitored. All authorities are also archived and easily retrievable to give your team timely access to important data.

Siemens Mobility is committed to robust and cybersecure railway communications and IT infrastructures. A secure protocol between office and field applications ensures data integrity between the two systems during planned and unplanned connection interruptions. Automatic server validation rejects invalid requests, such as wrong data points or conflicting movements, eliminating dispatcher involvement in explaining rejection reasons to users. Every dispatching desk features a Windows-based platform that accesses train control, bulletin and communication systems.