Turning insights into rail fleet availability
Up to 100% fleet availability starts long before a train enters the depot. It is the result of data and connectivity that turn operational insights into informed decisions. Explore how four real-world customer stories showcase different stages of a connected end-to-end workflow – from operational intelligence and maintenance planning to execution and continuous improvement.
Up to 100% fleet availability starts long before a train enters the depot. It is the result of data and connectivity that turn operational insights into informed decisions. Explore how four real-world customer stories showcase different stages of a connected end-to-end workflow – from operational intelligence and maintenance planning to execution and continuous improvement.
Digital solutions for optimized operations support and maintenance execution
Keeping fleets available requires that operations and maintenance work hand in hand. Digitalized end-to-end maintenance processes make this possible. At the core is Railigent X – a suite of applications and services that brings operational and condition data together and connects the stakeholders involved in the whole process. It enables asset monitoring, remote diagnostics, root cause analysis, and AI-supported recommendations, creating a single source of truth.
Railigent X Fleet Manager gives operations, support, and maintenance teams real-time visibility into vehicle health and operational performance. This helps increase vehicle reliability by enabling teams to identify the right actions before an issue affects service.
Maintenance planners are supported through connected workflows and AI to strike an optimal balance between fleet availability, operations schedule, maintenance demands, and maintenance capacities.
The following customer stories show how different rail operators and maintenance teams around the world use Railigent X to digitalize their end-to-end maintenance workflows.
Turning data into actionable insights
Operational intelligence is the foundation of reliable rail operations. Service and maintenance teams use Railigent X as a shared source of data to make informed decisions across the maintenance process. Operations teams gain real-time insights, enabling them to monitor the fleet and respond promptly to incidents while minimizing delays. Maintenance teams use Fleet Manager to identify active faults, investigate in-service failures, and support root cause analysis – reducing asset downtime. Combined with engineering expertise, these capabilities enable teams to act before disruptions affect operations.
Southeastern, UK
Where early visibility enables informed decisions
Southeastern operates one of the UK’s busiest commuter rail networks – connecting London and Kent with communities across Southeast England. Siemens Mobility implemented Railigent X applications that connect live train data with remote condition monitoring and provide near-real-time insights into vehicle health. Teams can assess vehicle conditions earlier, conduct remote diagnostics, and make informed operational decisions – resulting in fewer delays, higher fleet availability, and a more reliable passenger service.
Southeastern by the numbers
- 180+ stations
- 4 million km operated per year
- Technical support and spares supply agreement (TSSSA)
- Digital services partnership since 2021
Support Center, GER
Where operational data becomes actionable insight
Located in Erlangen, Germany, the Siemens Mobility Support Center provides up to 24/7 operational support for multiple fleets around the world. Here, operational data is turned into actionable intelligence, and engineering expertise is combined with digital excellence. Experts continuously monitor fleet performance, analyze alerts, perform remote diagnostics and root cause analysis, and translate operational insights into recommendations and action. Together, these capabilities provide timely, data-driven decision support for efficient ECMIII fleet maintenance management, turning into action onsite by the ECM IV mobile team.
Support Center by the numbers
- Up to 24/7 operational support
- Over 1,000 vehicles remotely supported
- Connected fleets worldwide
South Western Railway, UK
Where operational insight becomes maintenance action
Connecting London Waterloo with southwest England, South Western Railway operates another of the UK’s busiest commuter networks. For commuter operations, every maintenance decision needs to be fast, consistent, and well informed. At South Western Railway, fleet control and maintenance teams use live operational insights and connected digital workflows to move efficiently from diagnosis to action. The Rule Engine captures maintenance expertise in intelligent rules that automate key decisions across the workflow. From generating alarms to creating work orders for technicians, it helps ensure faster responses, consistent actions, and more efficient fault resolution.
South Western Railway by the numbers
- 220,000+ passenger journeys every day
- 390 km rail network
- Long-term Siemens Mobility partnership from 2015 to 2045
- 5 routes supported by digital services
Brightline, Florida, USA
Where lasting reliability keeps fleets moving
As Florida’s intercity passenger rail operator, Brightline connects Orlando and Miami with fast, reliable passenger services. Delivering this premium passenger experience only comes with consistently high fleet availability. Keeping trains in service requires continuous learning from every maintenance activity. Maintenance and operations teams use digital services to feed the knowledge gained from completed interventions into the workflow. This enables them to optimize operations and maintenance execution. Over time, every resolved incident strengthens the next response – creating a cycle of continuous improvement.
Brightline by the numbers
- 30-year full-service partnership
- 390 km Orlando–Miami corridor
- 70 coaches and 21 locomotives