Customer Services for Rail Infrastructure
Taking care of Britain's railway.
Our story
Siemens Mobility's Customer Services team supports critical infrastructure to improve the life and value of rail infrastructure assets after installation.
We are a group of global rail experts, bringing extensive experience to the management, operation and maintenance of all types of rail infrastructure. We work within all core diciplines from telecommunications to signalling and train control systems, whilst also providing lifetime extension and improvements including offering industry leading qualifications and training. We understand the value gained from achieving performance goals and minimising in-life costs.
We keep our customers at the heart of everything we do, always striving for maximum customer satisfaction while helping you achieve maximum system availability.
John Butler, Head of Customer Services for Rail Infrastructure, says:
"As the rail industry continues to move towards enhanced digital operation, our team provides the latest innovative, cutting-edge maintenance solutions to our customers ensuring the best passenger experience."
Our Missions, Values and Vision
Siemens Mobility's Customer Services team has one clear mission – to deliver oustanding customer service.
Our Mission – To deliver 100% system availability for the entire lifecycle.
Our Values – We are responsible and act in long-term partnerships.
Our Vision – To become your service provider of choice.
Excellent – Innovative – Passionate
Systems
Digital Asset Monitoring
Our trendsetting digital products and solutions are paving the way for improved operations, sustainability, and availability while always meeting the security challenges of digitalization and enabling our customers to prosper cyber-securely.
By offering remote condition monitoring services via our cloud-based platform, it allows the rail industry to be proactive rather than reactive when maintaining the railway.
Signalling & Train Control Systems
We provide signalling and train control maintenance solutions that ensure safe, reliable and comfortable travel to millions of people every day, allowing optimal operational performance for infrastructure operators.
Our main line and mass transit solutions use a market-leading portfolio of computer-based interlockings and trackside equipment which have been tailored to meet the specific needs of the UK and Ireland market.
Telecommunications / CIS
We deliver a full range of fixed telecomms solutions for the UK rail market, driving a fully connected railway.
Our teams deliver mission critical telecommunication systems into operationally demanding environments. Whether the renewal or upgrade of existing telecommunications infrastructure, our teams have the know-how, resources and expertise to successfully deliver on our commitments to our customers.
Supervisory Control and Data Acquisition (SCADA) systems
Our SCADA system allows remote train monitoring and control systems which provide visibility of failure conditions in complex systems.
SCADA networks are comprised of physical remote units, which collect details about locations throughout the railway's network.
We're a trusted partner to our customers. Moving Beyond means going the extra mile for them. Understanding what they really need. And then delivering the absolute best we can. We also aspire to improve over time. To think about what we can do better the next day - and really try to improve for the benefit of our customers. You might not see us. But you can feel what we do.