Rail maintenance services
Whether it’s to ensure continuous rail operation, maximum availability and reliability, or value preservation, Siemens Mobility Rail Services provides rail operators with efficient, state-of-the-art maintenance services and technical support for their rolling stock and rail infrastructure. Digitalization allows us to offer you a new dimension in maintenance performance.
Whether it’s to ensure continuous rail operation, maximum availability and reliability, or value preservation, Siemens Mobility Rail Services provides rail operators with efficient, state-of-the-art maintenance services and technical support for their rolling stock and rail infrastructure. Digitalization allows us to offer you a new dimension in maintenance performance.
Optimize rail operations and maintenance using Railigent X
Rail organizations globally face challenges such as rising transport needs, aging infrastructure, workforce constraints and cybersecurity demands. This whitepaper shows how Railigent X helps to adress these issues by unifying train and signaling data on a single platform, converting it into insights that enhance rail services and passenger satisfaction.
Catch a glimpse of our rail maintenance services in action
For us, the Rail Service Center in Dortmund isn’t just a workshop. It’s also a data center where we collect all the information from operations in order to provide the best possible quality on the rails.
Depot and service network
One important key to providing customers worldwide with maintenance services and technical support is a close-knit network of maintenance facilities in direct proximity to our customers’ railway operations. Whether in one of our own Rail Service Centers or a depot facility operated by one of our customers, our technicians and technical experts service rail vehicles, components, and rail infrastructure. Our Railigent X ecosystem enables our service experts in the support centers to maintain close contact with customers and to remotely access assets in the field.
Maintenance services for trains and rail systems
Efficient railroad maintenance with excellent quality
Lifecycle care
The combination of rail vehicle purchase and long-term service from a single source offers the opportunity of truly optimizing lifecycle costs because the vehicle design and service concept are seamlessly coordinated with one other. This way, you achieve the most competitive overall pricing, best availability, and high planning security over the entire lifecycle. With a long-term maintenance partnership, Siemens Mobility offers you extended services such as keepership and asset management as well as planning, construction, and operation of workshop infrastructures.
Full service
Concentrate on your core business while our service experts take complete charge of the maintenance of your rail vehicles. Full service covers the execution of overall maintenance, including personnel and guaranteed spare parts availability. Of course, Siemens Mobility takes full responsibility for all roles according to the ECM regulation. Customers with over 2,500 rail vehicles in more than 40 countries already place their trust in us.
Technical Support & Spares Supply Agreement (TSSSA)
Benefit from combining your existing workshop organization with our manufacturer expertise: With a TSSSA, we deliver the full scope of spare parts and support your organization with our experts. Additionally, Siemens Mobility takes responsibility for maintenance performed by customer technicians according to the ECM regulation. From maintenance management, maintenance development, and optimization to remote monitoring and the overhaul of vehicle components, the scope of services is tailored to your individual needs.
Technical support
Do you need technical support for your rail vehicles or your railway infrastructure? Improve the availability of your rail assets with our technical support! Expertise from our service, installation, commissioning, and engineering network is there to assist you up to 24 hours a day, 365 days a year. Receive quick and comprehensive assistance for operation- and maintenance-related challenges and benefit from in-depth and data-based fault analysis and problem resolution.
System repair & overhaul
To keep rail systems up and running and to maintain the highest value of your assets, our workshops are at your disposal with equipment and expertise for accident repair and for performing overhauls. Whether for infrastructure assets like point machines or for all types of rail vehicles, we offer these services to supplement your own capabilities or as part of a long-term service agreement. In the event of an accident, we are there with professional and experienced staff to quickly restore operation, from the first incident assessment to its recommissioning.
Workshop services
Are you looking for a reliable workshop in your area to service your vehicles that does an excellent job and adapts flexibly to your needs? Our Rail Service Centers are available in many countries for the efficient maintenance of your rail vehicles. Preventive and corrective maintenance, tests and repairs – our highly qualified and experienced maintenance technicians take care of it. If necessary, supported by experts from engineering, project management and vehicle production.
Infrastructure system care
Infrastructure system care is a modular service contract designed to keep rail infrastructure systems up to date and cybersecure.
It includes hardware and software updates, patching, and obsolescence management.
The flexible structure allows customization based on system age, existing capabilities, and operational needs.
The service bundle supports the long-term availability of IT-related signaling systems through a comprehensive set of measures.
Proven overhaul for point machines
Previously, point machines had to be mechanically reconditioned after one million operations or ten years. This meant removing and shipping them to the factory and then waiting weeks before getting them back with certification for the next ten years. Now the workshop comes to the points. The following day, the workshop moves on to the next set of points, wherever in the world it may be. You enjoy 100% system availability thanks to our mobile overhaul container.
