What does it mean to create mobility that is truly moving?We say: it is to move more in the truest sense of the word. To improve passenger numbers – and create moving experiences that will delight them.
From nice-to-have to must-have
Passenger experience is shaping up to be a driving force in the mobility business – the way it already is in adjacent sectors such as the airline and automotive industries. This is why there is an urgent need for an integrated perspective that covers rolling stock, infrastructure, software, services and operations.
In collaboration with trusted partners from our ecosystem of operators, suppliers, start-ups, and more: we are able to identify passenger experience concepts with the greatest impact – and highest return for our customers. We conceive, prototype and test solutions with this goal in mind: to transform everyday journeys for passengers and the everyday business of mobility for operators.
Take what’s complex – and make it simple
The Siemens Mobility approach to passenger experience transforms journeys along every touchpoint. For example, with trip planning.
Our solutions for intermodal trip planning from Hacon enable Mobility as a Service (MaaS) and offer door-to-door routing for all modes of transportation. These include features such as real-time information and individual push notifications.
Our digital travel companions are also designed for all devices, with special features for young and elderly travelers. So that passengers of all ages and backgrounds can get from door to door – in the simplest way possible.
The award-winning HAFAS software has already been deployed successfully in several countries and major cities worldwide.
From on your mind – to out of mind
With this digital solution, the traveler doesn’t need to know or understand the complexities of the fare system – they only need to activate the XiXo feature on their smartphone. The app automatically detects where the trip begins, where it ends, and calculates the best possible price for the journey.
The solution also offers various options: from active Check-in/Check-out to fully automated Be-in/Be-out as well as many other combinations.
For mainline rail and bus operators, Siemens subsidiary Sqills provides a comprehensive inventory, reservation, and ticketing system. S3 Passenger is a fully scalable and modular web-based platform, able to handle millions of transactions per day.
Sqills supports the public transport industry in becoming the customers’ preferred mode of transport. Our industry, operator needs, and customer demands are constantly evolving, S3 Passenger can quickly adapt and evolve where needed to ensure that it meets current and future needs. Continuous deployment paired with SaaS means faster distribution, earlier access to new features, smaller deliveries, and ensuring customers always have the latest improvements.
Transform travel chaos – into calm
Whether it is a familiar route or one never traveled before – navigating is another challenge. Passengers might not know the best way to their connection, an empty carriage, or even their assigned seat. And service disruptions are always possible.
Our HAFAS Information Manager reduces the negative impact of disruptions on the travel experience. The smart solution from Hacon provides passengers with fast and accurate information on schedule deviations and service alerts via all possible communication channels.
Our digital station solutions quickly guide passengers through stations, show them available seats in each cabin, and provide vital information via travel apps and platform displays. This improved flow of passengers not only optimizes capacity for operators but also optimizes comfort for passengers.
Make space for innovation – and passengers
Innovations in design and hardware are also breathing fresh life into the entire on-board travel experience.
The empty tube principle, for example, as seen on our new Mireo commuter train and Velaro Novo high-speed train, offers operators greater freedom when arranging interiors. This abundance of configuration options optimizes capacity – and comfort for passengers.
Innovative galley concepts also add that something extra to a passenger’s journey, from café carriages to a mini-market for travel essentials – all of which can be enabled with wireless payment options.
Better from first mile – to last mile
From first to last mile: we are in the unique position to transform every touchpoint of the passenger journey thanks to a portfolio that includes road, rail and intermodal transport solutions.
Our MaaS platforms bring together different modes of transport into intermodal travel chains. They seamlessly connect public and private transport, demand-responsive services (DRT), road traffic information, and car-sharing providers as well as taxi, bike and pedestrian routing.
Digital solutions such as Passenger Information Plus also provide passengers with real-time information as they enter and exit trains. The information provided is relevant to the passenger’s location within the station or train – meaning they know exactly where the nearest escalator or best route to their next connection is. Passengers with special needs can also easily get the accessibility information they need to make their connections on time.
And our intelligent traffic management and parking solutions ensure that passengers can get to and from the train stations in the first place – smoothly and on time.
Episode 4 - Designing the future – revolutionizing passenger experience
Listen to it on:
What makes a perfect train journey? Contactless ticketing? Better seats? Great internet access? The passenger experience is central to every modern railway’s success, and improving it is one of the key questions governing the train designs of the future. So how do we do this, both for work and leisure, while also improving accessibility and sustainability?
In the fourth episode of “Moving beyond”, our host Sally Eaves is joined by Tom Kutscher, Siemens Mobility Vice President of Sales and Bids for High Speed and Intercity Trains, and Christiane Bausback, N+P Industrial Design Managing Director and Head of Design, to share the strategies helping to shape the passenger experience of the future.
For mobility that is truly moving
Solutions, technologies and products which improve passenger experience: from when a passenger begins to plan his or her trip to when they board the train, tram or metro to when they arrive at their destination. That is what we offer with the Siemens Mobility approach to passenger experience.