ITS Operational Services
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Keeping your network at maximum efficiency
ITS Managed Services
In today's technically challenging and budget-driven environment, delivering traffic network services to the public presents a number of challenges. The Operational Services team is made up of over 120 specialists whose capabilities are aligned to the needs of delivering and operating a modern intelligent traffic network.
The aim of the team is to improve service efficiency and develop, deliver and support existing and new service areas by increasing the use of digital and automated methods and artificial intelligence. Through bespoke Managed Services contracts, the team can provide operational support for tasks from:
- Fault investigation and management
- System operation
- Traffic network operation
- Asset management
- Strategic control
- Traffic engineering
Service Operations Centre
"Centralised ITS operations, 24 hours a day, every day of the year"
Our Service Operations Centre has been developing and evolving for over 20 years and is specifically set up and focused towards managing and supporting the operation of traffic and highway networks as well as associated equipment and systems.
It provides round the clock remote support for our products, systems and software and is the focal point for our Operational Services team and service development under the areas of Software, Infrastructure and ITS as a Service.
Utilising a tiered resource structure enables cost effective service contracts to be delivered, using the correct resource only when needed.
"Expert traffic engineers delivering sustainable and innovative ITS solutions"
Our dedicated team of experienced traffic engineers have unparalleled access to knowledge and information from system designers, system support engineers and our national field service organisation.
This provides our team with a unique insight into the operation of these systems and allows them to develop sustainable, innovative and cost effective solutions to meet the challenging demands of today’s traffic networks.
The team are involved throughout the network management lifecycle, from strategy and policy development, planning, feasibility and concept through to solution design and implementation, service delivery and continuous improvement.
"Specialist ITS training delivered by qualified industry experts"
Our aim is to deliver high quality training that meets the requirements of your workforce and future proofs the industry. Our Highway Electrical Sector Academy (HESA) certified training centre at Poole offers a fully equipped and professionally staffed training and assessment centre.
All of our professional trainers are qualified to a minimum standard of Cert Ed in Post Compulsory Education and Training. Each trainer is qualified in their area of expertise, such as a HNC/HND or a degree, and has industry experience.
System courses including:
UTC / SCOOT, UTMC & Stratos, Journey Time Measurement, Remote Monitoring, MOVA, Fault Management, Average Speed Detection Systems.
Electrical courses including:
Basic Electrical Theory, Electricity at Work Regulations, IET Wiring Regulations (for Highway Electrical works), G39, Initial and Periodic Inspection.
Health and Safety courses including:
Health Safety and Environment, Control of Substances Hazardous to Health, Hazards and Risk Assessment, Emergency First Aid at Work.
Equipment courses including:
Traffic Controllers, Outstation Transmission Units, Outstation Monitoring and Control Units, Detection.
"24 hour engineering support"
Our Engineering Services team provides worldwide support for our software, system and product portfolio. Having in-depth technical knowledge coupled with a broad range of technical expertise with regards to networking & communications, cloud hosted infrastructure and ITS hardware ensures the team provides support when and where it’s needed.
Working to contract service level agreements, they are responsible for providing timely and effective on-site and remote support for a diverse array of system and product support activities.
"Dedicated back office operations 24/7 for enforcement and monitoring systems"
Growing traffic volumes, increasing air pollution, focus on road safety, rising costs.
We understand the impact that increasing demand on the road network places on local authorities and has over a decade’s experience of successfully implementing and operating dedicated Demand Management and congestion reducing schemes in challenging, highly visible and politically sensitive environments.
Our Operational Services team has the experience and expertise to offer complete support services as part of an overall solution which can include roadside infrastructure, resilient and secure IT solutions and back-office software to achieve or exceed very high availability and detection service level agreements.