For mobility that is truly moving
Transform journeys from the first mile to the last – and create seamless experiences that will delight your passengers.
What does it mean to create mobility that is truly moving?
From nice-to-have to must-have
The passenger experience is emerging as a driving force in the mobility business, much like in adjacent sectors, such as the airline and automotive industries. Consequently, there is an urgent need for an integrated perspective that encompasses rolling stock, infrastructure, software, services, and operations.
In collaboration with trusted partners from our ecosystem of operators, suppliers, start-ups, and more, we are able to identify the passenger experience concepts with the greatest impact – and highest return for our customers. We conceive, prototype and test solutions to transform everyday journeys for passengers and the everyday business of mobility for operators.
Think beyond to win over passengers – both today and tomorrow
Revive your competitive spirit
We support you in invigorating your business. With our ever-evolving portfolio of mobility solutions, we are the only company that covers every single aspect of a passenger's journey. Benefit from our established products, new market differentiators, and health- and safety-oriented innovations.
Delight your passengers
Transport and delight passengers throughout the entire journey with high-impact real and digital solutions that address both their needs and yours. Based on proven design concepts, our offerings enable the creation of personalized, on-demand Mobility as a Service (MaaS).
Energize your performance
Captivate new passengers and win back old ones with safe and seamless intermodal solutions designed to optimize passenger flow and capacity along the entire journey. Our behind-the-scenes technologies also reduce downtime, boost availability, and eliminate disruptions to a passenger’s journey.
Enrich your investment
Keep your investments fresh with flexible, adaptable and modular solutions that extend the lifespan of current rolling stock and infrastructure. This is also an opportunity to breathe new life into travel yourself. Collaborate with us and selected partners on innovating the next generation in passenger experience.
Discover some of these solutions and innovations below
Planning: take what’s complex – and make it simple
Our intermodal trip-planning solutions, developed by our partner Hacon, enable MaaS and door-to-door routing for all modes. This includes features such as real-time information and customized push notifications.
Designed and developed for all devices, our digital travel companions offer various features customized to the needs of both young and elderly travelers. This ensures that passengers of all ages and backgrounds can get from door to door easily.
Ticketing: from on your mind – to out of mind
Passengers no longer need to navigate complex fare systems. With XiXo, travel becomes effortless—just activate the app and go. It detects start and end points and calculates the best fare automatically. Options range from check-in/check-out to fully automated be-in/be-out. For long-distance travel, Sqills’ S3 Passenger platform supports millions of daily transactions, offering fast, flexible ticketing and continuous updates through SaaS deployment.
Navigating: transform travel chaos into calm
Whether it’s finding a seat, navigating a station, or dealing with disruptions, passengers need clear, timely information. Hacon’s HAFAS Information Manager delivers real-time updates across all channels, minimizing stress during delays. Digital station solutions guide travelers to connections and available seats, improving flow and comfort—making every step of the journey easier to manage.
Traveling: make space for innovation – and passengers
Innovations in design and hardware are also breathing fresh life into the entire on-board travel experience. The “empty tube” principle, for example, as seen on our Mireo commuter train and Velaro Novo high-speed train, offers operators greater freedom when arranging interiors. This abundance of configuration options optimizes capacity – and comfort for passengers.
Communications-Based Train Control (CBTC) technology also enhances the passenger experience in mass transit by enabling more frequent, reliable, and comfortable journeys. With reduced headways and automated operations, trains run more smoothly and efficiently—minimizing wait times and improving ride quality.
Same goes with Automatic train operation (ATO) based on the European Train Control System (ETCS) which brings automation to mainline and freight traffic, improving punctuality, ride comfort, and energy efficiency. By optimizing acceleration, braking, and stopping points, it ensures smoother journeys and consistent travel times.
Connecting: better from the first mile – to the last mile
From the first to the last mile: we are in the unique position to transform every touchpoint of the passenger journey thanks to a portfolio that includes rail solutions, services and digital offerings.
MaaS platforms link public and private transport into seamless intermodal chains. Digital solutions like Passenger Information Plus guide passengers in real time—showing the best route to connections, available facilities, and accessibility options. The result: smoother navigation, less stress, and more confidence at every stage.
Digital services for seamless travel
Transform your railway operations and passenger journeys with our intelligent digital services. Powered by Railigent X and advanced AI, we're revolutionizing both maintenance and passenger comfort. While our predictive analytics ensure maximum fleet reliability behind the scenes, passengers enjoy seamless, perfectly orchestrated travel experiences. From real-time journey information to AI-driven maintenance that prevents delays before they happen – discover a new era where smart technology creates happy passengers and efficient operations.
Designing the future – revolutionizing passenger experience
Listen to it on:
Spotify, Apple Podcast, Amazon Music, Google Podcast, Siemens.FM
What makes a perfect train journey? Contactless ticketing? Better seats? Great internet access? The passenger experience is central to every modern railway’s success, and improving it is one of the key questions governing the train designs of the future. So how do we do this, both for work and leisure, while also improving accessibility and sustainability?
In the fourth episode of the Siemens Mobility Podcast, our host Sally Eaves is joined by Tom Kutscher (Siemens Mobility Vice President of Sales and Bids for High Speed and Intercity Trains) and Christiane Bausback (N+P Industrial Design Managing Director and Head of Design) sharing strategies helping to shape the passenger experience of the future.
