How to improve the customer experience for elderly rail passengers and those with minor impairments?Our population is ageing but we all want to remain independent for longer. Getting out and about on public transport is an important enabler for living independently. The objective of our project is to significantly improve the customer experience for elderly rail passengers and those who suffer from ‘multiple minor impairments’ to vision, hearing, thinking, reach, stretch, dexterity and mobility. Train operators and other transport undertakings face real challenges in making their operations fully inclusive. Join us as we explore findings to support a more inclusive railway for all.
Sign up now for our webinar on December 9th, 2020, 2pm GMT!
The Train Operator Competition ‘16 (TOC’16)This webinar is a presentation of results from the TOC’16 project ‘Towards the Inclusive Railway’ by members of the project consortium*. You will hear how we applied the University of Cambridge’s Inclusive Design tools and techniques for the first time to rail transport in conjunction with the technical expertise and innovative technology provided by Siemens Mobility. The project has developed a new and novel Digital Assessment tool to work with the University of Cambridge’s Exclusion Calculator. We have applied this through audits in close co-operation with KeolisAmey Docklands to understand the barriers which exist for less able customers wishing to use the Docklands Light Railway (DLR). The results of the audits have helped develop new and adapted mobility services, based on the Siemens’ Mobility portfolio. Prototypes and Pilots on the DLR have demonstrated the positive impact on passengers of thinking inclusively about the design of passenger touch points in the railway.
* The ‘Towards the Inclusive Railway’ (TtIR) TOC’16 project consortium comprises the following members: Siemens Mobility Limited (lead), KeolisAmey Docklands Limited, Astutim Limited, University of Cambridge Engineering Design Centre
On the agenda
- Challenges for the “Inclusive Railway”
- Exclusion and its Measurement
- “What we did”
- Initial Audits and Requirements
- Digital Exclusion Measurement
- Apps and Integration with Systems
- Pilot screens and assessment
- Summary and What Next