Digital Services for Rail
Our digital services team brings together the very best innovation, data science, analytics and software development to improve quality and reduce cost for our customers, providing data services for their teams to use to solve real business problems and ultimately improve the passenger experience.
Join our webinar: Monitoring cybersecurity on trains
Technical implementation and process integration for maintenance and operations. The implementation of additional hardware and software has its limits. Rail cyber security experts will share their insights and point out how to solve these challenges.
Join us on May 17th, 2023 at 2pm CEST!
Rail Services – centered around your goals
Our rail services portfolio stands for a unique commitment to the rail world: up to 100% system availability. Many rail operators, asset owners, and maintainers are already benefitting from this guarantee, regardless whether their focus lies on rolling stock, rolling stock components, rail infrastructure, or entire rail systems.
At the same time, we know availability isn’t always your only focus. Whether it’s about reliability,optimization of Capital Expenditures and Operating Expenses, investment protection, passenger comfort, safety, or cyber security – our rail services are centered around your goals.
With our modular service portfolio, we’re ready to support your rail business. Whatever you need, we have exactly the right services so that you can get the most out of your assets over their lifecycle: spare parts & repair, maintenance & technical support, lifetime extension & improvement, digital services, qualification & training as well as asset management & technical operations.
Like every rail company or authority, you have your own maintenance philosophy – based on individual resources, skills, and strategic considerations. We’re maximally flexible to provide the scope of support you need. From assuming full responsibility to customer-specific service packages to standard services on-demand.
Asset lifecycle partnership
You’re focusing on transportation as your core business? We keep your back free. With our comprehensive approach, we assume 100% responsibility for maintenance. Additionally, we can also handle further work for you such as operational tasks or asset management.
Tailored services
Lifecycle services are part of your added-value chain – but you can’t cover everything on your own? We offer selectable services that complement your organization’s resources and capabilities.
On-demand services
You have your own maintenance teams and processes to do the full scope of lifecycle services? Our on-demand services can complement your capabilities, e.g. in areas where specific manufacturer know-how is needed or in case of bottlenecks. Call us and we’ll be happy to help.
The passion and expertise of people, combined with a powerful digital and physical environment – that’s the basis we build rail services on. Get any insight you need from the Railigent® IoT application suite for rail, our partner ecosystem. Any part you need from the MoBase® mobility marketplace. And any maintenance support and advice you need from our global expert and service network.
Digital platforms & Partner ecosystem
We provide a powerful digital environment that guarantees efficient rail services. More than 200 projects around the globe already pilot or use our IoT application suite Railigent. In MoBase – the global purchase and logistics platform for mobility – we make more than 800,000 parts from over 3,000 manufacturers available at your fingertips.
Global expert & service network
What if you could rely on the knowledge of roundabout 800 dedicated rail experts? With our Expert House, it’s a reality. This expertise is backed by a powerful physical service infrastructure – with more than hundred workshops, depots, and repair centers around the globe. All in all, you can count on our service presence in over 35 countries.
Digital Services
Our specialist digital services team includes data scientists, analysts and business development advisors, who combine to develop and deliver digital solutions that are tailored to meet the needs of each individual customer. These are aimed at solving a specific issue a customer may face, unlocking value for operators and maintainers and ultimately delivering benefits to passengers.
Once we have agreed a digital services framework with a customer, we work closely to develop an individual use case, building proofs of concept to robustly test and validate our proposed solutions, before fully defining the scope of the service.
Data analytics is particularly beneficial for:
- Operations teams
Spanning every aspect of the train while in service – we can provide support to dispatch teams and drivers, helping, for example with timetable planning and fleet control. - Maintenance teams
Covering everything the maintainer may need - from CMMS in the depot to mobile applications, our digital services team can provide solutions to meet the needs of service technicians, production and technical teams and fleet control. - Passengers
By providing digital solutions for the operations and maintenance teams, passenger benefits will follow in terms of improved performance, reliability, confidence and value.
Data Scientists – The Problem Solvers
Through a combination of technical expertise, industry knowledge and a thirst for problem solving, our experienced team of data scientists works directly with customers’ teams, initially to thoroughly understand the problems that they need solved, or improvements that need to be made before developing appropriate solutions that add value to their operations.
Digital Services Framework Agreements
Once the operational issue to be addressed has been defined, our team develops a specific Digital Services Framework Agreement with the customer, which outlines the scope of the service.
The agreement provides outlines the process by which the use case will be developed - which can be carried out by our team, by the customer, or more commonly collaboratively. It also helps define the measures for success, ensures dedicated resources are made available to deliver what has been agreed and sets out data provision and intellectual property rights.
Developing Use Cases and Proof of concepts
Our Digital Services team then works closely with the customer to fully understand the problems that need to be solved - or improvement that are sought. We arrange bespoke digital workshops to explore potential solutions; and if the answer lies in data analytics (whether that be acquired from the train or another source) and value can be added, then our team will bring the relevant expertise and domain knowledge to develop bespoke algorithms and build a use case.
Once we all fully agree the scope and scale of the problem that is to be solved, we will identify proofs of concept, and then test and discuss the feasibility of these potential solutions.
We will then develop a specific Use Case, which will be further refined through as many iterations as required until the Use Case is ready for operations. At this stage we’ll develop with the customer the appropriate output tools - for example, reports, dashboards or HMI windows. A full Technical Specification is then produced, detailing the scope of the use case and data requirements, as well as the objectives, outputs, complexity, duration and deliverables expected.
